Account Management Trainee
Remote – 3-Month Voluntary Placement
Location: Remote
Type: Internship (Unpaid – Voluntary, 3 Months)
Certificate: Provided Upon Completion
Potential Full-Time Opportunity: Based on Performance
About the Role
Are you a strong communicator who enjoys working with people and solving problems? At Pearl Lemon, we’re looking for friendly, organized, and motivated individuals to join our team as Account Management Trainees.
This is a 3-month remote internship where you’ll build your communication skills, support real client relationships, and learn how to work with different teams in a professional setting. If you show commitment and deliver results, this opportunity could lead to a full-time role.
What You’ll Be Doing
During this internship, you’ll work closely with our team to:
- Help communicate with clients and ensure they feel supported
- Assist with client onboarding, check-ins, and updates
- Coordinate with different teams to make sure everything runs smoothly
- Track project progress and help maintain positive relationships
- Learn how to professionally handle concerns and deliver value to clients
What We’re Looking For
You don’t need prior experience — just the right attitude and soft skills! This role is ideal for someone who:
- Enjoys talking to and working with people
- Communicates clearly and professionally
- Pays attention to detail and stays organized
- Can manage their time and handle multiple tasks
- Is eager to learn, grow, and contribute
- Has a laptop and a stable internet connection
What You’ll Gain
- Real experience working with clients in a business environment
- Confidence in communication and account coordination
- A certificate of completion
- Mentorship from experienced professionals
- Insight into how agencies build and keep client relationships
- A possible full-time role for those who show great performance
- We value soft skills like enthusiasm, teamwork, and responsibility above all else
Account Management Trainees Learning Opportunities for
As an Account Management Trainee at Pearl Lemon, you won’t be shadowing quietly—you’ll be hands-on, learning how to build client relationships, manage deliverables, and keep accounts thriving in a fast-paced global agency environment.
Client Relationship Management
- Learn how to manage client expectations with professionalism and empathy
- Understand the full client lifecycle—from onboarding to retention
- Build rapport and trust through effective communication and follow-through
Strategic Account Growth
- Discover upselling and cross-selling strategies that drive revenue
- Learn how to identify client pain points and propose value-based solutions
- Get exposed to account planning and forecasting practices
Project Coordination & Delivery Oversight
- Track deliverables, deadlines, and internal collaboration using tools like ClickUp or Trello
- Manage feedback loops between clients and internal teams (design, dev, SEO, etc.)
- Learn how to turn client goals into actionable workflows
Tools & Communication Platforms
- Gain fluency in Slack, Zoom, Google Workspace, and CRM tools
- Learn how to write effective client updates, reports, and proposals
- Use reporting tools and dashboards to analyze account health
Remote Work Mastery
- Work across time zones with international clients and teammates
- Master asynchronous communication and virtual professionalism
- Understand the dynamics of remote account management
Personal & Career Growth
- Develop leadership, problem-solving, and negotiation skills
- Receive direct feedback and mentorship from seasoned account managers
- Build real experience and confidence in client-facing roles
By the end of the internship, you’ll have the skills, experience, and track record to step confidently into a client success, project coordination, or full-time account management role—potentially right here at Pearl Lemon.
Core Skills Developed in an Account Management Trainee Role
Client Relationship Management
- Building and maintaining professional relationships with clients
- Developing trust and rapport through effective communication
- Handling client needs, expectations, and feedback
Communication & Presentation
- Clear and persuasive verbal and written communication
- Creating and delivering impactful presentations
- Translating technical or business information into client-friendly language
Sales & Upselling Techniques
- Identifying new business opportunities within accounts
- Cross-selling and upselling strategies
- Supporting the sales cycle from pitch to close
Project Coordination
- Coordinating timelines, deliverables, and resources across teams
- Ensuring client projects stay on track and within scope
- Managing multiple accounts and deadlines efficiently
Problem Solving & Conflict Resolution
- Addressing client concerns with strategic solutions
- Navigating misunderstandings and resolving disputes diplomatically
- Maintaining professionalism under pressure
CRM & Account Management Tools
- Proficiency in CRM systems (e.g., HubSpot, Salesforce, Zoho)
- Using dashboards and reports to track account health and performance
- Managing client data securely and accurately
Market & Business Acumen
- Understanding industry trends and client business models
- Performing competitive analysis
- Making strategic decisions based on business insights
Team Collaboration
- Working cross-functionally with sales, marketing, and operations
- Giving and receiving constructive feedback
- Contributing to a culture of teamwork and continuous improvement
Time & Priority Management
- Managing competing deadlines and client requests
- Staying organized with multiple projects or accounts
- Using tools like Trello, Asana, or Notion for task tracking
Adaptability & Learning Agility
- Thriving in fast-paced, changing environments
- Quickly learning new tools, platforms, or client industries
- Demonstrating a growth mindset and willingness to improve
How to Apply (Read Carefully!)
To apply, email the following to:
[email protected]
Subject Line: Account Management Trainee
You must include:
- Your CV
- A Loom video (minimum 5 minutes) introducing yourself
In the video, tell us:
- A little about your background and interests
- Any experience you’ve had working with people (school, work, or life!)
- Why you’re excited to join Pearl Lemon
- How you think you can help our clients
- Why you’d be a great fit for this opportunity
Applications without a video or with videos under 5 minutes will not be considered.
